This policy applies to all available countries. This policy is designed to make sure you are clearly informed about our shipping policies and procedures. By placing an order at this store, you agree to the policies contained herein.
A. Shipping costs
Free shipping on all orders
B. Time zone:
GMT+1 - Paris
C. Deadline for dispatch
Closing time for today's shipments: 8:00 p.m. (GMT +01:00) France standard time (Paris)
D. Shipping time
Business days (Monday to Saturday).
Shipping time is 3-5 business days.
E. Delivery time
Business days (Monday to Friday).
We take 8-18 days for product delivery.
F. Change of address
We are unable to change the shipping address once the product is in transit. If you need to change the shipping location of your order, please contact us within 24 hours of placing your order at support@vultech.fr
G. Cancellations
If you change your mind before you receive your order, we can accept cancellations up to one hour after the order is placed. If an order has already been shipped, please refer to our refund policy.
I. Order tracking
You will receive emails for each order you place:
Once you have placed an order, you will receive an order acknowledgement email to confirm the details of your order. Once your item has been shipped, you will receive a shipping confirmation email that includes your order number, carrier information, order date and time, order status, and package tracking numbers for items that have been shipped. To know the exact location of your shipment, please track your items on the carrier's official website.
J. Packages damaged during transport
If you notice that a package is damaged in transit, please refuse the package to the carrier if possible and contact our customer service. If the package was delivered without you being present, please contact customer service for further instructions.
Note
1. Please check that the shipping address on your order is correct BEFORE you make payment, as this is the address we ship the products to.
If you are thinking about the return and refund policy, please check our return and refund policy: https://eden-ldn.com/pages/return-and-refund-policy.
To learn more, see our privacy policy: https://vultech.fr/pages/retours-et-remboursements
Contact us
Email: support@vultech.fr